It allows users to merge duplicate cases based on multiple criteria such as Subject, Origin, Priority, Status, and Created Date. The tool features a user-friendly, point-and-click graphical interface, making it accessible and easy to use. Additionally, it ensures comprehensive merging by including related email messages, comments, and attachments. With customizable filters, users can efficiently identify and merge duplicate cases, enhancing the overall efficiency of case management. Astrea Case Merge is available for free on Salesforce AppExchange, making it a valuable addition for any organization looking to optimize their Salesforce operations.