BeInContact

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BeInContact by BeCloud Solutions is an AI-powered cloud contact center solution designed to revolutionize customer engagement. It enables simultaneous interactions with clients across multiple configurable contact channels, such as voice, chat, email, SMS, social media, chatbots, WhatsApp, and Microsoft Teams. Agents can manage all interactions through a single, unified web interface, which integrates seamlessly with various CRM systems like Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, SAP, Vtiger, and ServiceNow. This integration ensures that essential customer information is readily available, enhancing the customer experience and optimizing daily operations.

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The platform is highly flexible and requires no on-site installation, making it ideal for businesses of all sizes. It supports remote work by allowing users to connect from any location with an internet connection. BeInContact offers features such as optimized agent operations, customizable client experiences, and comprehensive contact statistics. Its cloud-based infrastructure ensures 99.9% business continuity and compliance with industry standards and regulations. By leveraging the latest technologies, BeInContact helps businesses improve customer service processes, reduce costs, and enhance overall efficiency.

BeInContactFeatures

Omnichannel Support

Manage interactions across voice, chat, email, SMS, social media, chatbots, WhatsApp, and Microsoft Teams.

Customizable Workflows

Tailor workflows to meet specific business needs.

Real-Time Analytics

Access real-time data and analytics to optimize performance.

Mobile Access

Manage operations on-the-go with mobile capabilities.

AI Support

Enhance customer service with artificial intelligence features.

IVR

Improve customer experience with interactive voice response systems.

CRM Integration

Seamlessly integrates with popular CRMs like Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, and ServiceNow.

BeInContactSpecifications

Operating System :
Device :
Deployment :
Suitable For :
Business Specific :
Business Size :
Customer Support :
Training :
Language :

Windows
Desktop
Web-Based, Perpetual
All Industries
All Businesses
Small Business Medium Business Enterprises
Phone Email
Documentation
English

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BeInContactCompany Details

Brand Name	BeInContact
Information	BeInContact is a 100% cloud-based contact center software that provides a comprehensive customer engagement solution, allowing simultaneous interactions across multiple configurable contact channels.

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