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C-Desk is a free service desk and helpdesk application designed to cater to the needs of entire organizations, not just IT departments. It offers a wide range of features to streamline service request management across all departments, allowing service categories to be assigned to relevant personnel who can then receive and manage requests. The platform also includes manual asset management, enabling organizations to track the lifecycle of all assets, whether IT-related or not. Additionally, C-Desk provides a comprehensive knowledge base, a photo gallery for visual documentation, a notice board for important announcements, and a log book for recording significant events and activities. The integration with Active Directory ensures seamless user management, while the customer care module enhances support services.
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C-Desk is utilized by all kinds of organizations, from small businesses to large enterprises, due to its versatility and extensive feature set. It supports various departments within an organization, ensuring that service requests and asset management are handled efficiently. The platform's user-friendly interface and robust functionalities make it an ideal solution for managing internal processes and improving overall organizational efficiency. Whether it's for IT, HR, facilities, or any other department, C-Desk provides the tools needed to manage requests, assets, and information effectively.
Knowledge Base & Customer Care
Provides a comprehensive knowledge base for information sharing and a customer care module to enhance support services.
Asset Management
Manages the lifecycle of all assets, including IT and non-IT assets, through a manual tracking system.
Service Request Management
Handles service requests for all departments, not just IT. Service categories can be assigned to relevant personnel who manage and respond to requests efficiently.
Additional Tools
Includes a photo gallery for visual documentation, a notice board for announcements, a log book for recording events, and Active Directory integration for seamless user management.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
1. Bundled Features: This service desk solution offers an impressive array of bundled features that cater to every department within an organization. From asset management to calendars, knowledge base, projects and tasks, surveys and forms, and even a cash voucher management system, this product covers it all. It's truly remarkable to find such a comprehensive suite of tools at such an affordable cost.Hiya Laghari - April 11, 2024
Cons
1. Limited Interactivity in Dashboards: While the product excels in providing a wide range of features, there is room for improvement in the interactivity of dashboards. Enhancing the interactivity of dashboards would further elevate the user experience and make data analysis more intuitive.Hiya Laghari - April 11, 2024
| Brand Name | Chamunda Tech-Net Services Pvt. Ltd. (CTNS) |
| Information | Chamunda Tech-Net Services Pvt. Ltd.(CTNS). i.e. Complete Technical and Networking Solutions, all under one roof. Since 2001 CTNS provides best IT services and solutions to customers, not only in Pc's but also in network (LAN, WAN, MAN, VPN, etc), Servers, Securities, Surveillance, Messaging, Video Conferencing, Instant Messaging, Voice Solutions(VOIP), Application developments, etc. Get any kind of IT Service you need. Service is our core strength, so we always ensure that you get the best of it. Solution is what we provide, to any kind of your requirement, (WAN, VPN, VOIP, Servers, Microsoft, Linux, Unix) anything you can think of. Customer satisfaction and Smile on your face is our motto. Our strength is our team of qualified and certified engineers spread right across the globe to provide you the quickest service at any given point of time.The more you require in technology, the more we can provide. Give your complete technical headaches to us. We take Annual maintenance Contracts of complete networks with all kinds of Servers PC's & Laptops, etc. We also provide reporting engineers & resident engineers. We provide 24 hour services on all 365 days. |
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