Dixa

Brand : Dixa

Starting Price:

Starts $39/month excl. GST

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Dixa is a customer service platform designed to transform customer support into a growth engine for consumer brands. It leverages AI, enriched customer data, and seamless integrations to enhance customer interactions, boost loyalty, and unlock new revenue streams. Dixa's advanced chatbot, Mim, handles over 55% of repetitive tasks, allowing agents to focus on delivering exceptional service. The platform also features tools like Smart Conversation Summaries and Smart Conversation Replies, which streamline workflows and improve response times.

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Founded by four friends with a vision to create more personal and effective customer service experiences, Dixa aims to build long-lasting bonds between brands and their customers. The platform supports various communication channels, including telephony, email, and messaging apps like Facebook Messenger and WhatsApp. Dixa's mission is to enable companies to create connected experiences, fostering a sense of belonging and loyalty among customers.

DixaFeatures

Omnichannel Support

Integrates phone, email, chat, and social media into a single platform.

AI-Powered Tools

Includes AI-based customer sentiment analysis and contextual automation.

Intelligent Routing

Automatically directs conversations to the appropriate agents based on predefined rules.

Real-Time Analytics

Provides dashboards and reports to monitor performance and customer interactions.

Customizable Contact Forms

Allows businesses to tailor contact forms to their specific needs.

Integrations

Connects with various third-party applications to enhance functionality.

DixaSpecifications

Operating System :
Device :
Deployment :
Suitable For :
Business Specific :
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Customer Support :
Training :
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Windows Android
Desktop Mobile
Web-Based, Perpetual
All Industries
All Businesses
Small Business Medium Business Enterprises
Phone
Documentation
English

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DixaCompany Details

Brand Name	Dixa
Information	Dixa is a technology company specializing in conversational customer engagement. Founded in 2015 by four friends, Dixa aims to create meaningful connections between brands and customers through its platform. The company focuses on providing a more personal and less transactional customer service experience.
Founded Year	2015

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DixaPricing Details

Essential Plan

$39 per agent/month (billed annually) or $49 per agent/month (billed monthly)

Growth Plan

$89 per agent/month (billed annually) or $109 per agent/month (billed monthly

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