Brand : Document360
Starts at $149/Month excl. GST
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Document360 is a robust knowledge management solution designed to help growing organizations create comprehensive knowledge bases for both external and internal use. This platform enables businesses to develop and maintain Standard Operating Procedures (SOPs), product help documents, self-service tools, and internal knowledge bases. These resources can be accessed by customers and employees, either publicly or privately, ensuring that vital information is always available when needed. Document360's user-friendly interface and powerful features make it easy to organize and manage content, enhancing overall efficiency and productivity.
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Documentation
Create and maintain knowledge-based articles using ‘out-of-the-box’ documentation functionality.
AI Powered Search
Using the advanced search feature, you can search for any term and generate a listing of recommended articles.
Discussion Platform
To write or evaluate published/drafted articles, it provides you with a discussion platform to work with authors in the team.
Workflow
Design as well as manage the ‘documentation workflow’ while assigning due dates and roles to individuals at every step.
Embed Images/Videos
Allows you to upload screenshots and videos into your documents from platforms like Vimeo, YouTube, Wistia, etc.
Callouts
Use callouts to draw readers' attention to key advice, cautions, mistakes, and facts.
Windows 
Desktop 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
The simplicity and intuitiveness of Document360 have made it effortless to use, even for our technically diverse team. Its out-of-the-box features are impressive, and the implementation across our team has been smooth, thanks to its excellent collaboration features. The responsiveness and proactivity of the customer support and product management teams have provided us with confidence and peace of mind. Additionally, the visibility into customer activity within our documentation and KB articles has been invaluable for improving our offerings.Kayra Ahuja - April 18, 2024
Cons
While the recent introduction of a new editor has resolved previous issues with rogue HTML styles, we did encounter challenges with the legacy WYSIWYG editor. Additionally, while Document360 offers exceptional value, some may find the pricing slightly higher compared to alternative solutions on the market.Kayra Ahuja - April 18, 2024
| Brand Name | Document360 |
| Information | Document360 is a leading AI-powered knowledge base platform for software project and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises. With easy to configure capabilities, you can manage multiple project documentation, configure multiple users, API support, and view the analytics that will help you keep your knowledge base content fresh and relevant. |
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