Brand : Issuetrak
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Issuetrak is a versatile software solution designed to streamline issue tracking, ticketing, and request management for businesses of all sizes. It provides a centralized platform where users can submit, manage, and resolve issues through various channels, including in-app, email, and web forms. Issuetrak supports omnichannel ticket submission, allowing for seamless integration and efficient handling of customer and internal requests. The platform is backed by a dedicated team of developers, support analysts, and account managers, ensuring users receive comprehensive support and assistance.
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Email Integration
Self Service Portal
Live chat system
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Knowledge Base
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Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
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Pros
1. Ticket Management: Issuetrak's ticketing system allows us to seamlessly manage customer inquiries, user requests, and feature change requirements. The ability to create detailed ticket notes and tasks ensures that nothing falls through the cracks, enabling us to provide prompt and thorough support to our customers. 2. Secure Access: We appreciate the secure access controls that Issuetrak offers, allowing us to grant relevant ticket access to both customers and clients. This feature ensures that sensitive information remains protected while still facilitating effective communication and collaboration. 3. Exceptional Customer Support: The customer support provided by Issuetrak is truly exceptional. Their professional services team and developers are highly knowledgeable and always available to assist us with any queries or issues we encounter. Additionally, our dedicated account manager ensures that we have all the resources we need to deliver the best service to our customers.Nirved - April 25, 2024
Cons
1. Complexity of Feature Sets: While Issuetrak offers a multitude of features, integrating and setting up multiple feature sets can be overwhelming and complicated. Navigating through the various options and configurations within the system may require some time and effort.Nirved - April 25, 2024
| Brand Name | Issuetrak |
| Information | Our mission is to use company-wide talent and an innovative spirit to deliver awesome help desk software and support. We’ve created a versatile software platform that centralizes and automates issue and ticket tracking, resolution, and reporting. Our centralized platform will keep things running smoothly no matter how large or small your team is, increasing productivity and efficiency and controlling the chaos. Our founder created the first version of Issuetrak 30 years ago to solve real day-to-day problems: too many requests coming in from different channels, limited staff time, things falling through the cracks, and frustrated end users. Inspired by organizational psychology, our platform is designed to work like people do. We approach our product the same way we do the rest of our business — by putting people first. |
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