Brand : Kintone
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Kintone is a no-code enterprise application platform designed to streamline IT support operations. It allows IT departments to manage support tickets efficiently from open to close, using a custom support ticket management system. This system enables tracking of tickets throughout their lifecycle and facilitates collaboration among IT team members through built-in communication features. Kintone also supports device inventory management and security updates, helping IT teams keep track of devices, their assignments, and their latest security statuses.
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Support Ticket Management
Kintone allows IT departments to manage support tickets efficiently from open to close. The platform provides a custom support ticket management system that tracks tickets throughout their lifecycle, ensuring timely resolution.
Device Security and Inventory Updates
The platform supports device inventory management, enabling IT teams to track devices, their assignments, and their latest security updates. This helps maintain an up-to-date and secure IT environment.
Workflow and Process Management
Kintone's drag-and-drop builder allows IT teams to create custom workflows with clear steps for each task. This ensures that all tasks are completed efficiently and nothing slips through the cracks.
Collaboration Features
Each data record in Kintone comes with a comment panel, allowing team members to communicate alongside the data they are discussing. This facilitates collaboration on active support tickets, security changes, and other issues.
Permission Control
Kintone offers granular permissions controls, allowing administrators to manage who can see what information. Permissions can be set at the team, department, or individual level, ensuring sensitive information is only accessible to authorized personnel.
Quick Reporting
The platform provides real-time visibility into project statuses, workloads, and outstanding tasks through custom charts and graphs. This helps IT teams stay informed and make data-driven decisions.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
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Pros
1. User-Friendly Interface: Kintone's user-friendly interface stands out as one of its best features. Navigating through the platform is intuitive, and the ability to customize it to suit specific needs adds a layer of flexibility that is truly invaluable. 2. Customization Capabilities: One of the standout aspects of Kintone is its ability to quickly create custom forms and reports. This feature has streamlined our processes significantly, allowing us to tailor the platform to our unique requirements with ease. 3. Integration with Other Services: Kintone's integration with popular services like Google Apps, Salesforce, and Dropbox has been a game-changer for us. It has enhanced our workflow efficiency by seamlessly connecting with other tools we use daily.Emma Naese - April 11, 2024
Cons
1. Complex User Interface: While Kintone excels in many areas, its user interface can be challenging to navigate at times. Some users may find it difficult to understand, which could potentially impact their overall experience with the platform. 2. Limited Customization Options: Another downside of Kintone is its limited customization options. While it allows for some level of customization, users may find it challenging to tailor the platform extensively to their specific needs. Kintone has been an essential tool in enhancing our business efficiency. Despite some minor drawbacks such as a complex user interface and limited customization options, its user-friendly interface, customization capabilities, and Emma Naese - April 11, 2024
| Brand Name | Kintone |
| Information | Enabling Teams to Achieve Their Vision Each of us meets life and work with a vision of what’s possible. We unite with others, forming teams to build the futures we believe in. Together we achieve more in teams than we do apart. Our company mission is to build a society brimming with teamwork. We designed Kintone to give teams all around the globe a platform to deliver on their shared vision. Closing Information Gaps Happy teamwork means easy teamwork. Easy teamwork happens when all the information you need is centralized and open, and at your fingertips: the data, the conversations about the data, the workflows--all in one place. Kintone provides transparency and removes operational hassle so team members can stay in the flow and in action, anywhere anytime, to achieve their vision. Embracing & Empowering Team Members There is no ‘one-size-fits-all’ approach to work life. Full engagement remains elusive for many, an afterthought for some, and a way of life for others. Why force involvement? Let team members come as they are. Kintone lets anyone, armed only with simple logic, build custom workflows and databases in hours and days, rather than the months or even years of traditional development. Our platform gives team members opportunities to speak, listen, appreciate, build, share, and solve: embracing their individuality and empowering them to flourish. |
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