Brand : Zendesk, Inc.
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Klaus, now rebranded as Zendesk QA, is an AI-powered quality assurance tool integrated within Zendesk's Workforce Engagement Management (WEM) bundle. It automates the review of customer service interactions, providing insights into support performance and identifying areas for improvement. This helps teams deliver consistent and high-quality customer service by highlighting problem spots, offering coaching opportunities, and linking ticket insights to customer satisfaction scores.
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AI-Powered Quality Assurance
Automates the review process to ensure high standards.
360-Degree Feedback
Provides comprehensive feedback from multiple perspectives.
Coaching & Learning
Facilitates agent training and development.
Analytics & Trends
Offers insights into support performance and trends.
Customizable Scorecards
Tailor scorecards to reflect business needs.
Calibration Sessions
Eliminate inconsistencies and bias with calibration sessions.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual | Brand Name | Zendesk, Inc. |
| Information | Zendesk, Inc. is a leading provider of customer service software and support ticketing systems. Their solutions help businesses improve customer relationships through better communication and support. Zendesk’s products are designed to enhance customer engagement, streamline workflows, and provide actionable insights. |
| Founded Year | 2007 |
| Director/Founders | Mikkel Svane, Alexander Aghassipour, and Morten Primdahl |
| Company Size | 5,000+ Employees |
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