LogMeIn Rescue

Multi-Platform Support

LogMeIn Rescue supports remote access to a wide range of devices, including desktops, laptops, tablets, and smartphones, across various operating systems such as Windows, macOS, Linux, iOS, and Android.

Remote Control and Diagnostics

Technicians can take full control of the end user's device to perform tasks as if they were physically present. The platform also provides remote diagnostics tools to quickly identify and resolve issues.

Unattended Access

This feature allows technicians to connect to remote devices even when the user is not present, enabling maintenance and troubleshooting during off-hours.

In-Session Features

LogMeIn Rescue includes powerful in-session tools such as chat, file transfer, system information retrieval, and session recording. These tools enhance the support experience and ensure efficient problem resolution.

Security

The platform employs banking-grade security measures, including AES-256-bit encryption, permission-based access, PIN code validation, and IP restrictions, to protect sensitive data during remote sessions.

Technician Collaboration

Technicians can invite other experts to join a session for additional support, ensuring complex issues are resolved quickly and effectively.

Customizable Workflows and Reporting

LogMeIn Rescue offers customizable workflows and detailed reporting capabilities, allowing IT teams to optimize their support processes and gain insights into performance metrics.