Brand : Metadot
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Mojo Helpdesk is a user-friendly cloud-based ticket tracking software designed to streamline customer and employee support. It centralizes requests, allowing organizations to assign, automate, and track progress efficiently. Key features include a self-service knowledge base, automation for ticket assignment and tagging, and integration with Google Workspace. Mojo Helpdesk is designed to be simple to start with but powerful enough to scale with your organization's needs.
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Mojo Helpdesk is used by various departments within organizations, including IT support, customer service, facility and maintenance management, product management, operations management, and human resources. It is trusted by over 2.5 million users worldwide, making it a versatile solution for managing support requests across different functions.
Asset Management
Self Service Portal
Surveys & Feedback
Alerts/Escalation
Automated Routing
Contract Management
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
Onboarding both internal agents and clients was a seamless process, thanks to the platform's user-friendly interface. Additionally, the ability to easily reach out to support and have our issues addressed promptly speaks volumes about their dedication to customer satisfaction. We were particularly impressed when one of our issues was resolved in the very next release update—a testament to their commitment to continual improvement.Raphaël - April 18, 2024
Cons
While the platform offers great usability, there is room for improvement in the reporting department. The out-of-the-box reports are somewhat limited, necessitating reliance on data export for additional insights. However, this minor drawback does not overshadow the platform's overall effectiveness and value.Raphaël - April 18, 2024
| Brand Name | Metadot |
| Information | In the Beginning Over 10 years ago, Metadot, Mojo’s parent company, needed a help desk so we could provide our customers with personal and efficient customer service. We couldn’t find a help desk software that met our needs, so we built it. Customers liked it so much we decided to transform it into a Software as a Service (SaaS) offering. Today, thousands of businesses use Mojo Helpdesk to serve their customers and employees. The Philosophy Behind The Mojo team members think, breathe and live by these guiding principles: make things that improve users productivity keep it as simple as possible make amazing user experience the grand goal Now, Tomorrow, The Future We are always improving Mojo Helpdesk based on customer feedback and market trends. It can be quite challenging to increase functionality without increasing complexity, so we put users feedback at the center of our development process. |
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