Brand : Sprinklr
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Sprinklr is a comprehensive Customer Experience Management (CXM) platform designed to unify customer-facing teams across various digital and social channels. With a suite of products including Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, it helps businesses deliver exceptional customer experiences through efficient omnichannel engagement. Sprinklr's AI-powered tools enable organizations to scale their customer service, marketing, and social engagement strategies while providing real-time insights and actionable data. By integrating a range of communication channels and workflows, Sprinklr ensures that companies can engage customers, manage service requests, and maintain a consistent brand voice across diverse platforms.
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Social Customer Service
Manage and respond to customer queries on social media platforms, integrating social customer service into your overall service strategy.
Unified Agent Desktop
Provide agents with a single, integrated interface to view customer interactions, reducing the complexity of managing multiple tools and increasing productivity.
Conversational AI
Utilize AI-powered tools like Conversational IVR, Agent Assist, and AI-Powered Quality Management to automate responses, streamline workflows, and improve agent efficiency.
Omnichannel Support
Seamlessly manage customer interactions across multiple channels such as voice, chat, social media, and email, all within a unified platform.
Workforce Management
Optimize staffing and scheduling with advanced workforce management tools to ensure timely responses and efficient use of resources.
Reporting & Analytics
Gain actionable insights with robust reporting and analytics tools, allowing businesses to measure customer satisfaction, track KPIs, and optimize service delivery.
Knowledge Base & Self-Service
Create and manage a self-service portal, empowering customers to find answers quickly and reducing the workload on service teams.
Omnichannel Routing
Automatically route customer interactions to the right agent based on predefined rules, ensuring efficient issue resolution.
Conversational Analytics
Analyze conversations across channels for trends, customer sentiment, and performance metrics, helping businesses optimize engagement strategies.
Service Command Center
A centralized hub for managing and overseeing customer service operations, enabling real-time monitoring, issue tracking, and performance improvement.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
One of the standout features of Sprinklr is its ability to combine all social media sites into one comprehensive platform. This eliminates the need to navigate through multiple platforms, ensuring that no comments or inquiries are missed. Furthermore, the tagging feature simplifies analytical reviews, enabling us to track specific campaigns and compare their performance to previous ones with ease.Arthur - April 25, 2024
Cons
While Sprinklr offers extensive benefits, there are some minor glitches that we are still working through. For instance, Instagram direct messages do not currently pull through into the platform. However, resolving this issue would greatly enhance our ability to manage social media interactions effectively.Arthur - April 25, 2024
| Brand Name | Sprinklr |
| Information | Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. The idea was to unify silos, technology, and teams across large, complex companies. What started in social expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels. Today, Sprinklr has infused AI across four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, Sprinklr Insights, and self-serve offerings. Customers who value exceptional customer experiences have what they need on one unified platform built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. And as customer-facing teams, markets, and geographies work together, brands benefit from a unified digital edge. That’s powerful, considering that the digital edge is where every touchpoint happens with customers today. It’s where customers experience a brand, ask questions, and give feedback. It’s where all the risk is, along with the greatest sales and growth opportunity. |
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