Brand : Tiledesk
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Tiledesk is an AI-powered platform designed to automate business workflows and customer support operations. It enables businesses to build customizable, autonomous AI agents that can handle tasks such as lead generation, customer support, and internal process automation. With no-code tools and a drag-and-drop visual builder, Tiledesk allows companies to create sophisticated AI solutions tailored to their needs, boosting efficiency, reducing operational costs, and enhancing engagement. The platform is scalable and integrates seamlessly into existing systems, making it suitable for businesses of all sizes, from startups to global enterprises.
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No-Code AI Builder
A drag-and-drop visual builder that allows businesses to create advanced AI solutions without the need for coding.
Customizable AI Agents
Build AI agents that are tailored to your business needs, automating tasks like customer inquiries, lead generation, and support.
Multi-Channel Support
Tiledesk supports various communication channels, including WhatsApp, live chat, Facebook Messenger, and more, allowing businesses to offer seamless customer support across platforms.
Knowledge Base Integration
AI agents can be trained using your company’s data, ensuring consistent and accurate responses based on your knowledge base.
AI Powered Automation
Automate repetitive tasks, improve efficiency, and streamline workflows in industries like e-commerce, healthcare, telecom, education, and more.
Real-time Support
AI agents provide instant customer support, improving response times and reducing ticket volumes.
Scalable and Flexible
Tiledesk is fully scalable, making it suitable for businesses of all sizes, and integrates seamlessly with existing systems like VoIP, CRM, and live agent consoles.
On-Premise Deployment
The platform can be deployed on-site, offering complete control over data and ensuring privacy with a fully customizable open core platform.
Generative AI
Incorporate generative AI capabilities to enhance the quality and personalization of customer support.
Analytics and Insights
Gain insights into customer interactions and agent performance to continually improve support processes.
Single Sign-on (SSO) Integration
Simplify user access and enhance security with SSO integration.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
Tiledesk has exceeded our expectations in every aspect. Firstly, it is significantly more lightweight than our previous platform, enhancing page speed and overall user experience. Moreover, Tiledesk offers a far more cost-effective solution compared to alternatives, making it an excellent choice for businesses of all sizes. The standout feature, however, is its exceptional chatbot support, which has revolutionized the way we engage with our customers. The chatbots are highly customizable and provide efficient responses, enhancing customer satisfaction and reducing workload for our team.Rachana - April 25, 2024
Cons
While Tiledesk offers outstanding functionality, we encountered some minor issues with outdated API documentation during our initial setup. However, these challenges were minimal and did not significantly impact our overall experience with the platform.Rachana - April 25, 2024
| Brand Name | Tiledesk |
| Information | Tiledesk started with a simple idea: make a chat tool that lets people talk in real time. This tool was open for anyone to use and change because it was open-source. From that starting point, Tiledesk grew a lot. Now, it’s not just about chatting. It covers all sorts of ways to talk to customers, from before they buy something to helping them after they’ve made a purchase, and it works on different digital places like websites and WhatsApp. Now, many people think Tiledesk is one of the best at combining live chat with automated chatbots. It’s really easy to use because you don’t need to know how to code to set it up. You can use it right from the cloud, or if you need to, you can set it up on your own systems. When you use the cloud version, it’s provided as a service, which makes it really convenient. The team behind Tiledesk is a big reason why it’s doing so well. They’re focused on making Tiledesk better all the time, making sure it helps businesses talk to their customers in a way that’s easy and efficient. |
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