Brand : Vision Helpdesk
₹1195/Month excl. GST
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Vision Helpdesk is a comprehensive customer service software suite designed to streamline and enhance support operations for businesses of all sizes. It offers a range of products, including Help Desk Software, Satellite Help Desk, Service Desk Software, and Live Chat Software. The Help Desk Software enables customer support staff to receive, process, and respond to incident or service requests through a multi-channel ticket management system. The Satellite Help Desk allows businesses to manage customer support for multiple companies, brands, or products from a single platform, maintaining complete isolation among company data, staff, and end-users.
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The Service Desk Software is ITIL/ITSM PinkVerify Certified and includes features like CMDB, asset management, incident management, problem management, knowledge management, service catalog, change management, and release management. Additionally, the Live Chat Software provides a secure, real-time messaging platform to improve customer engagement and support. Vision Helpdesk's tools are designed to deliver efficient and productive customer support, with features like task management, staff collaboration, gamification, and customizable workflow.
Ticketing Help Desk
The help desk software provides a centralized system for your staff to manage all customer queries.
Multi Channel Help Desk
Connect with your customers on multiple channels like email, phone, twitter & Facebook.
Blabby Collaboration
Blabby option helps your staff collaborate on ticket issues, and share files, videos & presentations.
Help Desk Ticket Billing
Time tracking module can be used for creating and sending professional invoices to the customers.
Gamification
The support ticketing system lets you set up quests, goals & achievement levels for improving the staff performance.
Task Management
Manage tasks by creating them and assigning these to the staff for simplifying the workflow.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
1. Unified Support Portal: Vision HelpDesk simplifies our support operations by integrating ticket management and live chat into a single portal. This streamlined approach enhances efficiency for our staff and provides a seamless experience for customers. 2. Fast and Effective: The platform's responsiveness ensures that our support team can handle tickets and live chats swiftly, resulting in prompt resolutions for our customers. This speed and effectiveness contribute significantly to overall customer satisfaction.Kaia Sinha - April 11, 2024
Cons
1. Minor Issues: After a decade of usage, we've encountered no significant drawbacks with Vision HelpDesk. Any minor issues have been easily manageable and haven't hindered our ability to provide top-notch customer support.Kaia Sinha - April 11, 2024
| Brand Name | Vision Helpdesk |
| Information | 17 Years Young and Growing. Vision Helpdesk is a secure, reliable & scalable customer service software. Vision Helpdesk was established in 2007, Started with a simple help desk software tool, It has greatly evolved and now offers four products to manage customer service for small to enterprise-level businesses. Products: Help Desk Software (Multi-Channel Help Desk) Satellite Help Desk (Multi-Company Help Desk) IT Service Desk Software (ITIL/ITSM Compliant PinkVerify Certified) Live Chat Software (Multi-Company Live Chat) Pioneer in the Satellite Help Desk – the only help desk software to allow managing support for multiple companies/brands/products in one centralized location. Our Service Desk Software is PINKVerify Certified and is officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting, and conference service provider. We believe through Vision Helpdesk we will be able to deliver all possible customer service tools that will simplify customer interaction and offer complete control over the information flow in your organization. Registered as JPK Software Solutions Pvt. Ltd. the company is privately held debt-free located in Nashik, Maharashtra, India. We service various IT sectors and provide professional services to clients across the globe. |
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