Brand : Zendesk
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Zendesk is a cloud-based help desk management solution that provides customizable tools to build customer service portals, knowledge bases, and online communities. It features a customizable front-end portal, live chat capabilities, and integrations with applications like Salesforce and Google Analytics. Zendesk is widely used across various industries, including technology, government, media, and retail, catering to businesses of all sizes. The platform helps support agents track tickets and their statuses, while customers can search existing tickets for answers or raise new tickets if needed. Additionally, Zendesk allows businesses to brand their support pages with logos, themes, and images.
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The platform enables businesses to create a knowledge base to address common and repetitive questions, allowing customers to find answers quickly. It also supports the setup of online communities where customers can post queries and participate in discussion threads. The Zendesk Suite includes several products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore, and Zendesk Sunshine Conversations. Zendesk offers five different plans—Team, Growth, Professional, Enterprise, and Enterprise Plus—tailored to meet the varying needs of companies. Businesses can connect with Zendesk to determine the best plan for their requirements.
Mobile App
Zendesk Chat offers a mobile application for users to work from anywhere at any time with ease.
Trigger
Zendesk Chat allows users to automate chats and set dedicated agents for keywords.
Dashboard
This live chat software offers a dashboard for users to monitor their conversational activities in real-time.
Analytics and Reporting
The software offers insightful operational details to comprehend customer satisfaction, agent performance, etc. through
Customization
Users can customize the messenger according to their requirements. They can adjust the color, shape, size of the pop-up
Chat
Zendesk Chat enables service industries/teams to interact with their customers through an online chat messenger.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
Zendesk has been an integral part of our customer support operations for over 12 months, and the experience has been nothing short of excellent. The standout feature is its user-friendly interface, which is not only simple but almost intuitive, allowing us to quickly familiarize ourselves with the platform. One of the most significant advantages is the ability to assign tickets to specialized agents and prioritize them for faster resolution, which aligns perfectly with our goal of achieving first contact resolution.Yash Roy - April 11, 2024
Cons
The only notable drawback, which occurs rarely but is worth mentioning, is the occasional issue with ticket assignment. If not properly assigned, there may be instances where the agents working on the ticket are not displayed correctly, potentially leading to confusion and duplication of efforts. However, this issue is typically associated with intermittent internet connectivity problems rather than an inherent flaw in the platform.Yash Roy - April 11, 2024
| Brand Name | Zendesk |
| Information | At Zendesk we are on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. We show companies how to unlock the power of everyday customer interactions, so they can make those experiences extraordinary. And you know what? This work is important, because we are all customers. We believe life is a little bit better when the customer experiences we all share are painless, frictionless and more helpful. |
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