Brand : Zoho Corporation
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Zoho Assist is a powerful remote support software designed to enhance helpdesk operations by enabling secure connections with remote desktops. It allows helpdesk teams to provide immediate assistance to customers worldwide through both remote support and unattended access sessions. With Zoho Assist, you can troubleshoot and manage devices from any location without requiring prior installation. The platform supports features like voice and video chat, file transfer, session recording, and the ability to reboot and reconnect seamlessly, ensuring a comprehensive and efficient remote support experience.
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Voice and Video Chat
Communicate with customers in real-time through built-in voice and video chat features, enhancing the support experience.
File Transfer
Securely transfer files up to 5 GB during remote sessions for software installations, patch updates, and more
Remote Access and Control
Zoho Assist allows you to remotely access and control desktops, laptops, and mobile devices to diagnose and troubleshoot issues from any location
Session Recording
Record and store remote support sessions for auditing, training, and compliance purposes
Multi-Monitor Navigation
Easily navigate between multiple monitors connected to a remote computer.
Reboot and Reconnect
Reboot remote devices and automatically reconnect to the same session without interruption.
Unattended Access
Configure devices for unattended access, allowing you to manage and troubleshoot them even when the user is not present.
Comprehensive Reporting
Generate detailed reports on remote sessions for better insights and management.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
Utilizing the Zoho Desk application has revolutionized our customer interactions. It has enabled us to forge deeper connections with our clientele and expedite issue resolution efficiently.Ganika Kohli - April 11, 2024
Cons
While Zoho Desk serves us well, the addition of an issue tracking application with drag-and-drop functionality would be a welcome enhancement. Additionally, incorporating features such as voice memo reception and transmission could further elevate our service standards. We're open to exploring novel solutions to enhance our customer experience even further.Ganika Kohli - April 11, 2024
| Brand Name | Zoho Corporation |
| Information | We believe that software is the ultimate product of the hands and the mind. And we take pride in creating products and solutions that help solve business problems, anticipate needs, and discover opportunities to help you grow. Over the past 25 years, we've brought more than 55 products to the market. But, the R&D edge that drives this innovation isn't simple luck, it's the result of careful choice. We prefer to build things ourselves instead of growing our platform through acquisition. We invest more in customer support and product development than in sales and marketing. All that because we believe that's the best way to deliver choice and value to our customers. This kind of thinking isn't innovative. But in today's business climate, it is increasingly rare. |
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