Brand : Bright Pattern
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Bright Pattern provides powerful omnichannel cloud contact center software that enables seamless communication across voice, email, chat, SMS, video chat, and messaging platforms. This solution integrates artificial intelligence and bots to enhance customer experience (CX) with personalized, efficient interactions. The software includes AI-powered omnichannel quality management to monitor 100% of interactions across all channels, ensuring high-quality service. Additionally, it offers an omnichannel mobile app, empowering agents and employees with the flexibility to manage communications from anywhere.
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Omnichannel Communication
Supports seamless, personalized interactions across voice, IVR, email, chat, SMS, video chat, messengers, and more. This ensures a smooth customer journey regardless of the communication channel used.
Omnichannel Quality Management
AI-powered quality management tools that monitor 100% of interactions on all channels to ensure consistent service quality.
Artificial Intelligence and Bots
Leverages AI and bots to automate tasks, enhance self-service options, and improve overall efficiency, reducing wait times and increasing customer satisfaction.
Omni-Enterprise CX
A mobile app that brings the power of omnichannel contact centers to agents and employees, allowing them to manage customer interactions on the go.
Powerful Integrations
Offers seamless integrations with popular CRM systems like Salesforce, Microsoft Dynamics, Zendesk, and HubSpot, enabling personalized customer interactions and efficient workflows.
Easy Scalability
The platform is customizable and scalable, making it adaptable for businesses of any size, from small startups to large enterprises.
Fast Deployment
Known for its rapid deployment time, which is half the industry average, ensuring businesses can quickly set up and start using the platform without significant delays.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
The flexibility of the Bright Pattern system sets it apart, allowing for easy customization and adaptation to our evolving requirements. What truly elevates Bright Pattern is their unparalleled service and dedication to improvement. They actively engage with customers, seeking feedback and implementing enhancements based on user input. The RFP presentation/demo was particularly impressive, showcasing their commitment to innovation and customer satisfaction. Additionally, the transition from an outdated system provided by Aspect to Bright Pattern was seamless, with Bright Pattern demonstrating a willingness to listen and improve based on customer feedback.Heloísa - April 25, 2024
Cons
As of yet, I have not encountered any downsides to using BP. However, I am confident that if any issues arise, their team will go above and beyond to resolve them promptly and effectively.Heloísa - April 25, 2024
| Brand Name | Bright Pattern |
| Information | Bright Pattern is the highest-rated omnichannel contact center platform with the fastest time to deploy in the industry. Bright Pattern’s platform allows businesses to provide effortless omnichannel conversations across voice and digital channels along with omnichannel quality management. We are the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables customers to connect with any employee across any channel via their mobile device. A Brighter Future Together Brighter customer service software starts with bright, passionate people. Bright Pattern created the most simple, powerful omnichannel contact center solution by bringing the best people and technology together. The Bright Pattern team is committed to innovation, creativity, and a people-first approach in all we do. |
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