Brand : Hiver
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Hiver is a comprehensive, AI-powered customer service software designed to streamline customer interactions across multiple channels, including email, chat, phone, and WhatsApp, directly from a familiar inbox-like interface. Tailored for teams using Google Workspace, Hiver enables businesses to deliver exceptional support by centralizing communications and providing tools for seamless collaboration. Its intuitive design eliminates the need for extensive training, making it accessible to teams of all sizes. With advanced features like automation, analytics, SLA tracking, and AI chatbots, Hiver empowers organizations to enhance efficiency, reduce response times, and improve customer satisfaction.
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Collaborative Tools
Use shared drafts, notes, and @mentions to streamline teamwork and prevent duplicate responses.
Multi-Channel Support
Manage customer interactions across email, chat, phone, and WhatsApp from an inbox-like interface.
Automation and Analytics
Automate workflows, monitor SLAs, and gain insights with real-time analytics and survey
AI Powered Assistance
Leverage AI chatbots and predictive analytics for instant resolutions and enhanced customer experience.
Security and Compliance
Ensure data protection with GDPR, HIPAA, SOC2 Type II, ISO27001, and CCPA compliance.
Ease of Use and Integration
Familiar Gmail-based interface with seamless CRM and tool integrations for quick setup.
24/7 Support
Benefit from continuous customer support and onboarding assistance across all plans
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
Hiver's seamless integration with G-Suite has created a cohesive team environment, enabling us to collaborate more effectively and enhance the overall customer experience. With features like internal email assignment, shared inboxes, and customizable email dispositions, Hiver has simplified our workflow and improved team collaboration. Additionally, the ability to chat about tickets directly in the Hiver sidebar and provide assistance on existing email chains has streamlined our communication process, eliminating the need to forward emails across different departments.Bernardo - April 25, 2024
Cons
While Hiver offers a plethora of valuable features, one limitation we've encountered is the inability to create a ticket within Hiver on behalf of a customer. Currently, tickets can only be generated based on email interactions between customers and our company. However, this minor drawback is far outweighed by the numerous benefits that Hiver brings to our team collaboration and customer service efforts.Bernardo - April 25, 2024
| Brand Name | Hiver |
| Information | Hiver is the world’s first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface, without sacrificing any time on learning new software or switching tabs. Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Vacasa, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver. After an initial round of angel funding from Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma, Hiver raised a $4 million Series A round of funding in 2018 from Kalaari Capital and Kae Capital. And in 2022, Hiver further raised $22m in Series B, led by K1 Capital, with participation from existing investors – Kalaari Capital, Kae Capital and AngelList. |
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