Brand : SaaS Labs, Inc
Starts $12/Month excl. GST
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Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat.
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Helpwise allows you to manage your team inboxes (sales@xyz.com, support@xyz.com, hr@xyz.com) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again. Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat.
Internal Discussion
Assignments and Tasks
Integrations
Performance Tracking
Unified Inbox
Reminders
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
1. User-Friendly Interface: HelpWise stands out for its simplicity and ease of use. Unlike other helpdesk services I've tried in the past, HelpWise is incredibly user-friendly, making it easy for my team to manage emails, provide customer support, and chat with customers efficiently. 2. Increased Productivity: With HelpWise, I've streamlined operations across all three of my businesses. From managing emails to providing customer support, HelpWise has significantly increased our overall productivity, allowing us to handle tasks more effectively. 3. Help Center Feature: The ability to create a help center using HelpWise has been a game-changer. Customers can now find answers to their queries independently, reducing the number of support tickets we receive. This feature has been instrumental in improving customer satisfaction and reducing workload.Charlotte Mirren - April 11, 2024
Cons
1. UI of Help Center: While HelpWise excels in many areas, the user interface of the help center could benefit from a more modern design. Improving the UI would enhance the overall user experience for both customers and support agents. 2. Chat Beacon Improvement: Another area where HelpWise could improve is the chat beacon feature. Enhancements to this feature would enhance communication with customers and further streamline the support process.Charlotte Mirren - April 11, 2024
| Brand Name | SaaS Labs, Inc |
| Information | SaaS Labs was founded as a place for freedom and experimentation. We wanted to see a workplace that would let us brainstorm business problems, build MVPs, get feedback and create great products. And there's no better way to find the right place than to create one ourselves. Make an impact with your work We based our culture on craftsmanship and collaboration, and we want you to see what's so great about it. Join SaaS Labs and we'll support each other in our growth. |
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