Brand : Intercom
Starts at $39/month. excl. GST
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Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
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Intercom creates modern Customer Service software that redefines how businesses support their customers. Our platform connects businesses directly to customers using powerful messaging and automation. We enable teams to scale support without investing more resources - leading to happier customers and more efficient support teams. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, rely on Intercom to deliver efficient and personal customer experiences at scale.
Ticket Creation User Experience
Ticket Response User Experience
Automated Response
Attachments/Screencasts
Email to Case
Live Chat Support
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
1. Streamlined Ticket Management: Intercom's ticket management system streamlines the process of submitting and responding to tickets, ensuring that user concerns are handled promptly and effectively. The ability to assign tickets to the correct division saves time for all teams involved. 2. Efficiency-Boosting Automation: Intercom's automated tools simplify our daily tasks and boost efficiency. Features like Macros help us get more done in less time, allowing us to respond to similar questions across multiple channels without having to retype responses. 3. User-Friendly Interface: Intercom's user-friendly interface makes it easy to locate articles and Macros, facilitating seamless communication with clients. The addition of emoticons and gifs adds a touch of personality to our discourse, enhancing the overall customer experience.Gina Khatri - April 10, 2024
Cons
1. Missing Feature from Previous Software: One drawback of Intercom is the inability to see the customer's input before they send it. This feature, available in previous software, allowed for quick responses by reading the customer's query as they typed it.Gina Khatri - April 10, 2024
| Brand Name | Intercom |
| Information | Strong customer relationships are more important than ever. But the scale and nature of online business, combined with rising customer expectations, makes it difficult to build—and keep—those connections. That's why we're here. Customer service and support teams at more than 25,000 businesses use Intercom's complete customer service solution every day to drive faster growth through better relationships. |
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