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Pricing

Starting Price

Available on Request

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Starting Price

Starts at $55.00/Month

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Get Best Price

Features

  • feature Voice and Video Chat
  • feature File Transfer
  • feature Remote Access and Control
  • feature Session Recording
  • feature Multi-Monitor Navigation
  • feature Reboot and Reconnect
  • feature Unattended Access
  • feature Comprehensive Reporting
  • feature Mobile App
  • feature Trigger
  • feature Dashboard
  • feature Analytics and Reporting
  • feature Customization
  • feature Chat

Specifications

  • Operating System:
  • Device:
  • Deployment:
  • Suitable For:
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • specifications Android
  • specifications Mobile
  • specifications Web-Based, Perpetual
  • specifications Abcd, sdc
  • specifications All Businesses
  • specifications MSMEs
  • specifications Communities
  • specifications Videos
  • specifications English
  • specifications Android
  • specifications Mobile
  • specifications Web-Based, Perpetual
  • specifications Abcd, sdc
  • specifications All Businesses
  • specifications Communities
  • specifications Videos
  • specifications English

Reviews

Overall:
Functionality Rating:
Cost:
User Friendly:
Support:
5(1)
str1 5
str1 5
str1 5
str1 5
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5(1)
str1 5
str1 5
str1 5
str1 5
View all reviews

Pros & Cons

pros-list-icon Utilizing the Zoho Desk application has revolutionized our customer interactions. It has enabled us to forge deeper connections with our clientele and expedite issue resolution efficiently.Posted - April 11, 2024

cons_icon While Zoho Desk serves us well, the addition of an issue tracking application with drag-and-drop functionality would be a welcome enhancement. Additionally, incorporating features such as voice memo reception and transmission could further elevate our service standards. We're open to exploring novel solutions to enhance our customer experience even further.Posted - April 11, 2024

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pros-list-icon Zendesk has been an integral part of our customer support operations for over 12 months, and the experience has been nothing short of excellent. The standout feature is its user-friendly interface, which is not only simple but almost intuitive, allowing us to quickly familiarize ourselves with the platform. One of the most significant advantages is the ability to assign tickets to specialized agents and prioritize them for faster resolution, which aligns perfectly with our goal of achieving first contact resolution.Posted - April 11, 2024

cons_icon The only notable drawback, which occurs rarely but is worth mentioning, is the occasional issue with ticket assignment. If not properly assigned, there may be instances where the agents working on the ticket are not displayed correctly, potentially leading to confusion and duplication of efforts. However, this issue is typically associated with intermittent internet connectivity problems rather than an inherent flaw in the platform.Posted - April 11, 2024

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