Retail
Voice and Video Chat
File Transfer
Remote Access and Control
Session Recording
Multi-Monitor Navigation
Reboot and Reconnect
Unattended Access
Comprehensive Reporting
Mobile App
Trigger
Dashboard
Analytics and Reporting
Customization
Chat 
Operating System: Android 
Device: Mobile 
Deployment: Web-Based, Perpetual 
Suitable For: All Industries
Business Specific: All Businesses
Business Size: MSMEs
Customer Support: Communities
Training: Videos
Language: English
Operating System: Android
Device: Mobile
Deployment: Web-Based, Perpetual
Suitable For: All Industries
Business Specific: All Businesses
Customer Support: Communities
Training: Videos
Language: English 
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Utilizing the Zoho Desk application has revolutionized our customer interactions. It has enabled us to forge deeper connections with our clientele and expedite issue resolution efficiently.Posted - April 11, 2024
While Zoho Desk serves us well, the addition of an issue tracking application with drag-and-drop functionality would be a welcome enhancement. Additionally, incorporating features such as voice memo reception and transmission could further elevate our service standards. We're open to exploring novel solutions to enhance our customer experience even further.Posted - April 11, 2024
Zendesk has been an integral part of our customer support operations for over 12 months, and the experience has been nothing short of excellent. The standout feature is its user-friendly interface, which is not only simple but almost intuitive, allowing us to quickly familiarize ourselves with the platform. One of the most significant advantages is the ability to assign tickets to specialized agents and prioritize them for faster resolution, which aligns perfectly with our goal of achieving first contact resolution.Posted - April 11, 2024
The only notable drawback, which occurs rarely but is worth mentioning, is the occasional issue with ticket assignment. If not properly assigned, there may be instances where the agents working on the ticket are not displayed correctly, potentially leading to confusion and duplication of efforts. However, this issue is typically associated with intermittent internet connectivity problems rather than an inherent flaw in the platform.Posted - April 11, 2024
Category: Customer Service & Sales Management
Category: Subscription, Billing & Invoicing
Category: Accounting & Finance
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