Brand : ITSM Software
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TOPdesk is a service management platform designed to simplify and optimize the daily operations of IT service teams. With over 25 years of experience, it offers a flexible solution that streamlines incident management, asset management, change and request management, and knowledge management. The platform provides a quick setup with templates and best practices, allowing IT teams to rapidly implement a solution that suits their needs. Its user-friendly interface and robust features, such as automated task assignment, self-service options, and performance dashboards, ensure a smooth and efficient service delivery while reducing manual work.
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Change & Request Management
Manage and track changes in IT systems or services, as well as handle service requests in an organized manner, ensuring smooth transitions and minimal disruption.
Incident Management
Streamline the reporting, tracking, and resolution of incidents, ensuring that all customer issues are addressed promptly and efficiently.
Self-Service Portal
Empower users to find solutions on their own through an intuitive self-service portal, reducing the workload on support teams and improving customer satisfaction.
IT Asset Management
Keep track of hardware and software assets throughout their lifecycle, ensuring better resource allocation and reducing unnecessary costs.
Knowledge Base
Create and manage a comprehensive knowledge base that provides quick access to solutions, reducing the number of repeated support queries and enhancing service efficiency.
Contract & Service Level Management
Monitor and manage contracts and SLAs, ensuring that service delivery meets customer expectations and compliance requirements.
Problem Management
Identify and address the root causes of recurring incidents, preventing future disruptions and improving overall service reliability.
Automated Task Assignment
Automatically assign tasks to the right agents based on predefined rules, improving response time and team productivity.
Integrations
Seamlessly integrate TOPdesk with other business tools and systems through its open API, ensuring a unified service management experience.
Windows 
Android 
Desktop 
Mobile 
Web-Based, Perpetual
Have recommended this product
Overall Score
Pros
This software empowers businesses to deliver exceptional services by facilitating workflow management, incident tracking, and configuration monitoring. Its user-friendly design and simple installation set it apart from other ticketing systems. The outstanding customer support ensures that any issues are addressed promptly. The API allows seamless integration with other tools, enhancing efficiency and productivity. Additionally, it enables effective departmental activity monitoring.Miguel - April 25, 2024
Cons
While the software offers numerous benefits, there are some drawbacks to consider. Creating reports can be confusing at times, and workflow-based email prompts may delay work. The events and actions modules can be frustrating, especially when triggers fail to work as expected. Chart building capabilities are limited, and the change process can be confusing, requiring regular guidance. Moreover, the software's cost and installation process may pose challenges, and it lacks the ability for users to update their profiles with additional details.Miguel - April 25, 2024
| Brand Name | ITSM Software |
| Information | We’re on a mission At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. We don’t just create software for consistently great service delivery. We make sure you can achieve your goals, step by step. Whether you want to focus on self-service or join forces with other service teams, our people have loads of best practices to share. And because our software is so easy to adjust, you can continue to make improvements to your service delivery, one step at a time. |
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